FAQ's
How Can I Reach Eternal Slumber?
At Eternal Slumber, we're always here to assist you. Contact our friendly customer support team at info@collexworld.com , and we'll be delighted to address your questions and provide guidance.
Is Worldwide Shipping Available?
Yes, indeed! Eternal Slumber offers worldwide shipping. Plus, for orders exceeding £35, we offer complimentary shipping to the UK, Ireland, Canada, Australia, New Zealand, and throughout the EU.
What Sets Eternal Slumber Apart?
Discover what makes Eternal Slumber unique. Our carefully curated collection of sleep-enhancing essentials includes premium sleep masks, innovative headbands, and handheld sleep aids, all designed to enhance your sleep quality and overall well-being.
Can I Modify or Cancel My Order?
We understand that plans can change. If you need to adjust your order, please do so within the first 12 hours of placing it. Unfortunately, we cannot accommodate requests made after this window. However, remember that even after receiving your order, you can return it for a full refund if necessary.
What Is the Shipping Timeframe?
Our commitment to quick delivery means you can expect your order to be processed within 1-3 business days. After processing, shipments to the UK and EU typically arrive within 5-8 business days, while orders to the rest of the world usually take 8-12 days. Rest assured, we endeavor to ship your items promptly, ensuring your satisfaction.
Why Should I Choose Eternal Slumber?
Eternal Slumber is more than a brand; it's an invitation to embrace a life where restful sleep is treasured, dreams are nurtured, and vitality knows no limits. Our products represent the perfect fusion of comfort, innovation, and tranquility, allowing you to experience sleep like never before.
What If My Order Doesn't Arrive?
Your peace of mind is our priority. If your order hasn't reached you within 30 days of shipping, you're eligible for a full refund. Our commitment to customer satisfaction ensures your shopping experience with us is risk-free.
Are There Customs and Taxes?
While our prices are displayed in tax-free US Dollars, please note that you may be responsible for customs duties and taxes upon receiving your order. These fees, determined by your local customs office, are your responsibility and not covered by us. For specific details, reach out to your local customs office.
How Do I Initiate a Return?
Returning an item is easy. Contact us at support@collexworld.com, and we'll guide you through the process, ensuring a hassle-free experience.
What If My Item Is Defective or Incorrect?
Your satisfaction is our priority. If you receive a defective, incorrect, or damaged item, please contact us promptly with your order number and relevant photographs. We'll work swiftly to resolve the issue to your satisfaction.
When Will I Receive My Refund?
Rest assured, all refunds will be promptly credited to your original payment method. If you used a credit or debit card, the refund will be sent to your card-issuing bank within 7-10 business days after we receive your returned item or cancellation request. For inquiries regarding your credit, please contact your card-issuing bank/credit card company.